The privacy of your data is considered the most important to Al-Salam Capital Bank. We are committed to provide the highest levels of privacy, security, and protection for the data we collect or that you provide us. Our privacy policy outlines our commitment and compliance with its laws, as well as how we handle, manage, and protect the data we collect, save, use, share, or disclose for specific purposes.

Al-Salam Capital Bank's privacy policy also explains our privacy practices towards our customers who use our services and products. 

Definitions:

  • Personal Information: All your personal, financial, and any other data collected about you.
  • We/Our/Ours/The Bank: these words Refer to Al-Salam Capital Islamic Microfinance Bank.
  • Cookies: Used by websites you visit to store information about you and store it on your device, mobile phone, or any other device you use when visiting any website. Cookies resend the information to the website each time you revisit it.

Implicit Consent:

By using this website, you agree to comply with our terms and conditions and our privacy policy. Please note that Al-Salam Capital Bank reserves the right to change these terms and conditions and privacy policy in line with new technologies and our business practices, as well as to meet the needs of our customers. This website is for informational purposes only.

Collected Data:

Al-Salam Capital Bank collects your data in accordance with relevant regulations and laws. The data collected from you or provided by you depends on the type of services and products requested or used by you. 

We collect your data from multiple sources, including but not limited to these:

  •  Data provided directly or indirectly by the customer (application submission, form completion, contact information).
  •  Visiting any of our branches.
  • Conducting any banking transactions with us.
  • Visiting our website.
  •  Using our electronic banking services: Al-Salam Mobile, E-Wallet, Internet Banking.
  • Reviewing or interacting with the bank's operations and services through Al-Salam Capital Islamic Microfinance Bank's social media platforms.

 

The collected data or the data provided by you includes:

  • Personal Information: Provided when filling out forms for our services and products or through direct communication via our branches, telephone, email, or online. This data includes name, address, date of birth, email, phone number, ID card, and more.
  •   Financial Data: This includes information related to your account, financial records, transactions, and account balances. The bank retains data every time you conduct a transaction on any of your accounts, including ATM transactions, transactions performed through online banking or using Al-Salam Mobile application, or transactions conducted at the bank branches.
  • Data obtained when using the internet: Data collected from your device or phone when visiting our website or using our electronic services, such as your IP address, operating system, browser type used to access our website, and how you use and navigate our website and its data. These are statistical data about users' browsing actions and patterns, which are used for tracking and analyzing information about the use of our website. This information is collected to enhance the bank's understanding of its website usage and to develop our online presence. None of this information is used to identify website visitors.

How we use your personal data:

We use your data for the following purposes related to our services and products:

  • Facilitating and processing your banking transactions.
  • Providing you with the best electronic banking products and services.
  • Facilitating your online banking operations, such as our electronic services and banking applications available to you.
  • Improving and updating the quality of our services and products.
  • Understanding your financial needs.
  • Updating your records, we have.
  • Protecting the legal rights of the bank or the customer.
  • Notifying you about any new products, services, and benefits you might be interested in.
  • Administrative and analytical purposes, such as information system management, accounting, billing, auditing, marketing, cards processing and verification.
  • Protecting you from fraud through identity verification and credit checks.

Data Sharing:

           We may share your data within the framework permitted by relevant laws and regulations. The bank may share your information in accordance with applicable laws and regulations with the following entities (regulatory authorities, external auditors), and bank employees must maintain confidentiality requirements. However, we will not disclose your personal information to any party without your consent. We will not use, disclose, or share your information with another party except as compliant with this policy.

Cookies: 

The bank does not use cookies with visitors to its public website. However, the bank uses cookies with customers who log into its online banking services to customize their internet banking experience and make the acce ss process more convenient and comfortable. And to notice that the cookies set once you log into the internet banking portal expire upon logging out (or at a predetermined time). The bank does not store any sensitive customer information in cookies to protect their privacy.

Protection of your data:

Regarding information security, the bank takes appropriate measures to securely maintain the customer's personal information, ensuring protection against loss, misuse, alteration, disclosure, and strict measures are taken to protect information security and the technology we use to prevent unauthorized access to systems. The bank regularly updates and reviews protection procedures and controls.

Copyright and Intellectual Property:

The trademarks, trade names, and service marks used by the bank on this website or any other sites are the exclusive property of Al Salam Capital Bank. No person is authorized to use any mark in any manner, and it is not permissible to reproduce, publish, copy, modify, display, or use the materials presented on Al-Salam Capital Bank website.

Your responsibility:

You are fully responsible for the accuracy and updating of the data you provide us, and you must inform us of any changes to your data as soon as possible. 

Disclaimer:

The bank's websites or electronic banking applications may occasionally include information from third parties or links of other websites on the internet. The bank does not provide any implied or express warranties for any third-party information or any links of any websites on the network. Al-Salam Capital Bank assumes no responsibility for the accuracy, completeness, reliability, or suitability of any information provided by third parties, or any programs  or offers, or activities found on other websites that may be linked to our website. 

Amendments to Privacy Policy:

We may update or modify the privacy policy from time to time, and the updated policy will be published on Al-Salam's website. Your continued use of our website or electronic services signifies your acceptance of the changes made to the privacy policy.

Contact Us:

If you have any questions regarding Al-Salam's privacy policy, please contact us using the contact information provided on our website or use the customer service contact details of the bank.